"Awful"

About: The Royal Liverpool University Hospital

Anything else?

The place is really dirty, staff do not communicate to each other and are very rude. One staff member said to another nurse, I didn't even know they were here. We waited 12 hours to finally get seen to, far more than the 4 hour promise.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry that you didn't have a good experience with us. We would like to speak to you so we can find out more and address your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help you. You can contact them by phoning 0151 706 4903/2265, or via rlbcomplaints@rlbuht.nhs.uk. If you leave your details, we can get back to you.

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