""Bedside manner""

Anything else?

When my mother, who is 81, complained that the taking of blood pressure was hurting her arm the nurse told her that she should have said she had a bad arm in the first place.... not sympathetic. . Later, when I required some clarification on information the same nurse had given me, she repeated it to me very slowly as though I was an idiot child. I don't know whether she was having a bad day or that is her usual demeanour, whichever , I consider it unsatisfactory. That said, both my mother and myself found the doctor himself very helpful and informative.