"Nurse was a true angel!"

About: Glasgow Royal Infirmary / Gynaecology

(as the patient),

Unfortunately I found myself having a miscarriage at 12 weeks pregnant which in itself is a distressing things to go through, however this was made slightly worse having been sent to out of hours at Stobhill by NHS 24 and then transferred by ambulance to A&E at the royal inf.

However the nurse that looked after me in A&E was the most caring individual both myself and my husband ever have met. She made the whole awful experience bearable reassuring both of us after clearly see how distressed we were.

I didn't realise at the time but have since been told at a follow up appointment that I was actually quite poorly due to blood loss, however the nurse never acted like there was anything for me to worry about other than keeping myself and my husband strong.

I would personally like to thank the nurse I think her name was Bernadette? ? And would like her to know I have made a full recovery and I am looking forward to our family future thanks to her excellent care. She was a true angel!

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback. I was very sorry to hear about the circumstances that led you to attend the Royal Infirmary.

I will ensure that your very thoughtful remarks are passed on to the manager in charge of the A&E department at the Royal Infirmary and if they are able to identify the nurse in question they will bring your posting to her attention specifically.

I am sure that the staff in A&E and the specific individual identified will be very pleased to read your comments.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Paul

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