"Another complete waste of time."

About: Milton Keynes Hospital

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I had a gynecology appointment which I wanted long enough for to find that the consultant was not experience in that specific area. I asked for another appointment within 2 weeks which still equals 2 weeks over what the usual person would have to wait although wonder if I am wasting my time again here too. It is particularly difficult getting to the hospital anyway as I have mid-severe agoraphobia. I phoned to complain and a week later was told that the call had gone through to Uxbridge and have still not go the call back. Today I contacted the Patient Experience Team and had to repeat everything at least twice to the call handler who was then rude and now awaiting a call from their manager. An absolute mess! Disrespect and a waste of time. 1/5 overall. NHS = maybe I should have expected this unacceptable nuisance period. When will it be put right?

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Responses

Response from Milton Keynes Hospital

Firstly, Milton Keynes Hospital would like to apologise for the length of time it has taken to reply. I understand from talking to the Patient Experience Manager, that this issue was resolved on the 25th July 2013, after the manager had called you. Thank you.

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