"Diagnosis from a non caring Consultant"

Thank you for taking the time to tell us about your experience of our services. I am very sorry to learn of both your husband’s cancer diagnosis and the way in which you were informed of this. As I do not know which consultant you saw originally, I cannot look into this matter further. However, if you speak to our Patient Advice and Liaison Service on 0800 953 0667 and provide them with some more details, I will personally investigate this matter and come back to you. I am obviously pleased to hear that your experience improved and thank you for your kind comments about both our endoscopy unit and our chemotherapy unit. I have passed on your comments to the two sisters on those units for them to share with their colleagues as such feedback enables us to make improvements. The chemo unit and pharmacy work closely together to both ensure patients treatments are as timely as possible and to improve services. I hope your husband’s continued care remains a positive experience and please do not hesitate to contact me if you need any further support. Carolyn Harper Head of Cancer Services Queen Elizabeth Hospital, Gateshead