"Attitude of staff rowan ward Yeovil"

About: Inpatient mental health care

(as other),

We have been having problems with a patient from rowan ward in Yeovil police and other agencies are involved after phoning the police I phoned the ward to inform them and state the patient I've known them 9 months looked unwell I'm not interested in knowing anything confidential I am a ex nhs employee and know all you need to about confidentiality I phoned out of concern for the patient the nurse called Kate the attitude was disgusting and a let down for the nursing profession as a whole I then phoned pals to complain still waiting for a call back? This isn't the first time I've met this attitude on rowan ward I know things are stressful but being professional and courteous is as well a few of the staff there need to lose the self important attitude can I finish by saying the majority are brilliant but the minority let them down badly

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Responses

Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Thank you Flounder 31 for taking the time to share your recent experience of one of your mental health wards.

I have passed your comments to the ward manager, and I am waiting for a response. Once I have received this I will post it on this site for you to see.

Should you wish to discuss your experiences further, please contact Karen Howard-Grenville, PALS Specialist, on 01278 432120

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Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear Flounder 31

firstly, may I thank you for your patience whilst I gathered a response from the ward manager.

I am now able to share the following response with you:

'We would like to extend our apologies that your contact with Rowan has left you feeling unhappy. However without any specifics details around the contact we feel unable to comment further. We will however communicate to all staff the importance of having a professional and caring attitude at all times'.

If you would like to discuss your experiences further, please do not hesitate to contact me, I am available on 01278 432120

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