"I was very pleased when TRAQS telephoned me and offered me an appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

I am in a lot of pain in my arms and shoulders.

2 weeks ago, my GP referred me for physiotherapy. I was very pleased when TRAQS telephoned me and offered me an appointment for 3 weeks later.

I had thought the "wait" would have been much longer.

I was given the choice of two clinics to go to. I chose Princess Royal Hospital.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for posting such a positive comment regarding your recent physio referral.

TRAQS is all about patient choice and being able to ensure that your referral is dealt with promptly at the clinic you chose, to ensure that treatment can take place without any unnecessary delay. We are pleased that the service provided by TRAQS met with your approval and we hope you will feel the benefits of your treatment.

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