"Postnatal care at LGI"

(as the patient),

My overall experience was extremely positive after having my first child at LGI. The staff in both the delivery suite and postnatal wards were excellent - in particular, the delivery midwives: they work so hard and are clearly passionate about what they do.

My only strong concern as a new mother was the appalling attitude and unprofessional manner of the matron on the postnatal ward. I doubt that pointing your finger in the face if a new mother and berating her for visitors arriving early (unbeknown to the mother I. e. me! ), is a fair for a matron to treat a woman in a vulnerable state.

After returning home, I wanted to make an equity via telephone with regards to something I was advised to do by my delivery midwife. I spoke to the same postnatal matron, who again was reluctant to assist me with a very simple query and once again displayed an appalling tone and attitude. I appreciate that the staff on this ward are very busy, it is just very unfortunate that one person in a senior position was responsible for turning a very positive first experience into a stressful and negative one.

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