"Outpatient experiences - plastics"

About: Queen Victoria Hospital (East Grinstead)

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I have been visiting outpatients to see if I am suitable for a new type of treatment for lymphoedema. All the staff I have encountered have been excellent - very caring, gave me plenty of time to ask questions, listened to me and were all extremely professional. I can't rate them highly enough. Although I have no idea yet if I am a suitable candidate for treatment, it is so encouraging to see time and effort being spent on innovation and really thinking about other options for a difficult condition that is so often ignored. Thank you QVH.

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Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear CJ

Thank you for taking time to feedback your positive experience of the Outpatients Department to us. We are very pleased you found our staff compassionate and helpful. Such comments mean a great deal to staff as they strive to give quality care to patients.

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