"Service very good at Park House Podiatry but booking not adequate"

About: Specialist services / Podiatry

(as a staff member posting for a patient/service user),

The service was very good. But booking for further treatment is not adequate. Needs serious adjustment. Very disappointed with this.

Would benefit from seeing the same podiatrist

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Responses

Response from Vanessa Briscoe, Divisional General Manager - Specialist Services, Health Partnerships - Nottinghamshire Healthcare We are preparing to make a change

Thank you for taking time to post your comment. I am very sorry that you have experienced problems with getting appointments I have instructed the Head of Service to make more clinic appointments available at Park house. We are able to offer appointments at other sites if that is more convenient for you.

We are changing the way the appointments are booked to enable patients to have more choice and availability.

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Response from Nottinghamshire Healthcare We have made a change

As a direct response to comments received on patient opinion I am pleased to say we are currently trialling a new appointment system at Park House which will run for at least 9 months. The new system started on the 9th September ‘13 and we have received positive feedback so far.

Vanessa Briscoe

General Manager

Updates, changes and questions related to this story