"The Best and the very worst...."

About: Leighton Hospital

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I was taken to Leighton hospital last October with pneumonia, I was dealt with very swiftly in A and E, the staff were great and I was admitted to the surgical assessment ward as they wanted to do a scan of my gall bladder, as I was in a lot of pain. I could not believe my luck! The ward was clean, airy and the staff were the best I have ever experienced, I was given brilliant care.Then I was moved down to the depths of the hospital to the Repository ward, Oh my goodness! I could not believe the differences between the 2 wards, The care on the repository ward was appalling considering most of the patients were gravely ill and fighting to breathe, There was a lady suffering from dreadful dementia, who was threatening to pull her cathata out all the time and attempting to get out of bed, it was left to me to coax her back into bed, or to try and get a nurse to assist her, she shouted all night, I was exhausted. I timed the gaps between nurses visits, and the longest was nearly 4 hours! There was no ventilation at all, a nurse was distributing food, then stopping to help someone on a commode before continuing to serve food, gross! Needless to say I ate nothing during my stay here! It was all in all a horrendous experience, I refused to stay and managed to get myself discharged after fits of hysterics at the nurses station. When arriving the next day to pick up my medication, an old lady wondered up to ask the nurses when she would be getting her medication as it was 4 pm and she had not been given any of the tablets she was supposed to have 3 times a day. I rest my case.

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Responses

Response from Leighton Hospital

Thank you for your comments regarding the care you received at Leighton Hospital and for taking the time to highlight both the positive aspects of your stay together with the concerns you had regarding the way care was delivered on the respiratory ward. Although it is very disappointing to hear that your stay on the respiratory ward was unsatisfactory, we really appreciate that you have taken the time to feed your concerns back to us. We are keen to hear about the experiences of our patients and the Matron for this area will obviously investigate the concerns that you have raised. We would very much like the opportunity to discuss the issues you have raised with you, if you would find that helpful. If you would like to speak to a Matron directly to arrange this then please contact the Leighton switchboard on 01270 255141 and ask for Matron Egerton on bleep 3841 Loraine Cornes, Matron, Emergency Care Division

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