"Exceptional care"

About: Torbay Hospital

Anything else?

I was recently admitted onto EAU3 and Simpson ward with a pneumonia which had effected my liver,at 54 after just having a restful two week holiday, I can not explain why i became so ill so quickly. The care from every single member of staff was without fault, In often difficult conditions and in a heat wave they soldiered on through 12 hour shifts which must have left them exhausted. The elderly often confused and sometimes demanding through the night. Staff took turns to spend time with a dementia patient who otherwise wondered about and may have disturbed other patients, this must have put a strain on staffing levels. All were treated with care, dignity and attention at all times, and the patience of the staff was remarkable. I enjoyed my meals and the choice of menu, again lots of work has been done and it is visible and tangible. I myself worked for 15 years in a hospital and feel is the quality of the staff and good training that makes a successful Hospital please support and look after them you have real diamonds I hope you know it?

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Responses

Response from Torbay Hospital

Dear Ms Napier We were delighted to read your encouraging account of your recent experience at Torbay Hospital, not only with your own care but also in regard to the care of others, particularly those patients with Dementia. Treating people with kindness and dignity is a high priority for us and it is great to hear that you witnessed this care. Thank you for taking the time to provide this positive feedback, your kind comments will be shared with our staff. South Devon Healthcare NHS Foundation Trust

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