"No better place to have a heart attack."

About: Torbay Hospital

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Half way through our holiday and early on Sunday morning I suffered a massive heart attack, the care I received and the sympathetic way in which my wife was treated by dedicated staff in the coronary care unit was exceptional; on arrival at the hospital and from details initially received from the ambulance cardiograph via electronic link, was immediately examined and I was given a primary angioplasty, which saved my life. My wife who is disabled was transported to hospital by the paramedic and taken to the visitor’s waiting room and given refreshment whilst my operation was carried out. During my stay on the coronary care unit all medical staff from the consultant to the most junior nurse showed caring and efficiency far beyond the standards I would have expected from a NHS hospital; the cleanliness routine was strictly followed at all times, the staff always found time to communicate one to one to me and there was no 'talking down' to the patient the whole ward was kept spotless by regular cleaning and even the quality of meals provided were well above the standards I would have expected.

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Response from Torbay Hospital

Dear patient, We were sorry to hear about your heart attack whilst in the area on holiday, but very pleased that the care and treatment you received reached the high standards we constantly strive to achieve. It was good to learn about how well your wife was taken care of also and the manner in which you were communicated with by all staff you encountered. We can appreciate how reassuring you would have found it to witness good standards of cleanliness. We trust you are now recovering well and would like to thank you for taking the time to comment on the care you received; these comments will be shared with our staff. Kind regards, South Devon Healthcare NHS Foundation Trust

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