"Great care but very untidy"

About: Princess Alexandra Hospital (Harlow)

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I was recently visiting a family member who could not speak highly enough of the care they recieved. However having walked around te hospital lost (is signage really too much to ask for) I couldn't help but notice how very untidy and cluttered it is, with beds, mattresses, rubbish bins, gas cyclinder and what appeared in one area to be a months supply of stock all just dumped in corridors. Also the corridors all looked like they need a good clean from the stains and dust that is on them. The same goes for the wards themselves. Also why do te staff not know patients names, one staff member commented they can't write them down on their forms they use at handover incase they lose them, but I assume this isn't write as people have names not just a bed number

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Response from Princess Alexandra Hospital

It's brilliant to hear that your family have had such good fantastic care as I know that that is what all of our staff pride themselves on. You are absolutely right to comment on signage and clutter and we are looking at how we can improve this as the space on the site is limited for storage. The Trust has established a 'way finding group' which is working with our current patients to see the hospital through their eyes. If you were interested and had time, we would be delighted to have you as part of that group. In any case, you can contact us, Monday to Friday, 9am to 5pm on 01279 827084 if you want to take up that offer or have any further feedback for any one of our teams.

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