"Written communications from the Urology Department"
About: St James's University Hospital St James's University Hospital Leeds LS9 7TF
Posted by George Buxton
I have received excellent treatment for cancer of the kidney, bladder and prostate from friendly and helpful clinical staff in the Urology department over the past 3 years. Unfortunately, there is a serious weakness in the communications system of the Uorology Department. Over this period, I have received a number of appointment letters for cancer treatment that contained no information about the time and date of the appointments. Each time I have had to telephone to get the required information. The person who makes the appointments does not see the printed letters that are sent out! It seems silly, and a waste of time and money, to post letters of appointment that contain no information. Today, 19 July 2013, I received a letter about my medical condition that was dictated on 5 June, typed on 12 June and postmarked 17 July. what is the cause of this inordinate delay?