"My brother"

About: Heartlands Hospital / Trauma and orthopaedics

(as a relative),

He was in ward 22 for seven weeks he has learning difficulties and stomach cancer. We found the staff very uncaring when we visited every day he was stuck up a corner with no stimulation. We asked twice for him to be showered as his feet were black, there is no barber or foot care for long term patients, the cleaner threw his teeth away so he could not eat.

The social workers were useless wanting him to come home, I have looked after him for years but as I am now elderly myself could not do it. We have now got him in a home no thanks to the social workers.

After he was out I received a letter saying my father was ready for discharge. Jayne the ward sister was the most helpful but one of the ward staff was horrible, more interested in what she was having for her tea.

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Responses

Response from Emma Talla, General Manager Solihull, Management, Heart of England Foundation Trust

Dear Kendrick,

I am very sorry to learn of your experience on Ward 22. I would be very grateful if you could contact me via the patient services team (0121 424 0808) so that we can discuss your concerns in more detail.

With kind regards

Emma Talla

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