"Preoperative Assessment"

Anything else?

Having just returned home from my my Pre of with a staff nurse at Victoria hospital, I can say I am feeling less anxious and extremely well informed of the producer and Pre and post surgery care. After receiving my letter a few weeks ago I was a little annoyed at having to travel to Lewes, which is in excess of 20 miles from my home, when there are at least 6 hospitals closer to me. However as soon as I arrived I was pleasantly surprised by the building, it's small size, I entered and was greeted by a friendly receptionist. I sat in the clean cool waiting area which had a very comfortable feel alongside a tv. I was later called by a staff nurse who introduced herself and following a 30minute Pre op assessment, I was shown around the ward, and advised as to how to access this when I arrive early in the morning for my surgery. As a anxious person in general, the idea of surgery is horrifying however I can honestly say that although feeling nervous I am glad to be attending Lewes hospital. Thank you to the staff for making me feel at ease. I noticed no reviews here and you all clearly do an exceptional job and deserve recognition for this.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lewes Victoria Hospital

Thank you very much for expressing your appreciation of the standard of care you received at Lewes Victoria Hosptal. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story