"Please answer the phone!"

Anything else?

I've just tried ringing the ENT departement to check my referal has gone through ok as it's been 6 weeks and I thought i'd at least get an acknowledgement letter and the person that referred me hasn't heard anything either. Main switchboard put me though to "the referrals office" and i've now been on hold to them for over 30 mins. Initially I did get periods of music playing, was told they are busy and to maybe try to ring back this afternoon and that I was 6th in the queue, but for the last 20 mins all I have is the ringing tone. Unfortunately I can't ring back this afternoon and I assume, being that the call was answered initially i'm now paying to listen to the sound of a ringing tone. Please either (ideally) answer your phones quicker, or have a system that updates where you are in the system (being that this is already in place somewhere),