"Waited for 4+ hrs and returned"

About: Basingstoke and North Hampshire Hospital

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Seeing a doctor in this country is a privilege. Our 5 year old daughter had been in pain due to injuries at school. So, we had to take her to A&E to check if the injury was a fracture or not. When we reached, we were told it would take about 2.5 hrs for our turn. So, we waited for our turn. It was more than 4 hours (8:20 PM to 12:20 AM). At 12:20 AM, we asked at reception, we were told that still there were few more patients and they could not estimate how long before a doctor could see us. To keep a small kid waiting in pain for so long - at last, I could not bear what I was putting my child through. So, we just went back home late in the night. I regret taking her to A&E and making her wait for so long, when she actually needed rest. I don't understand why there is no consideration for kids - why can't there be a quicker queue for younger people at least! Is that too much to ask? Does one have to be seriously injured before anyone pays any attention!?

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Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to post your comments and I am sorry you felt your daughter did not receive the high standards of care we aim to provide. We would welcome the opportunity to discuss this further with you. Please contact our Customer Care team on 01256 486766 or email pals@hhft.nhs.uk Donna Green Acting Chief Executive and Chief Nurse, Hampshire Hospitals

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