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My hospital stay

Posted By mick mutter

"My hospital stay"

About: East Surrey Hospital / General surgery

(as the patient),

My first hospital visit in 50 years and I was nervous about the diagnosis and what the outcome would be after my initial visit. The visit to ENT and biopsy department could not have been any more relaxing due to the manner of the staff and doctors. All was explained what would happen on the day of the operation. Day of the operation, no nervous tension as the staff again made me very relaxed and explained the procedures. Operation carried out and placed in the day surgery ward. Again absolutely brilliant staff who could not do enough for me. Thank you all. I just wish I could thank you all personally

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 19/07/2013 at 14:49
Published on Care Opinion at 14:56

picture of Ian Mackenzie

Dear mick mutter

Thank you for taking the time to write about your recent ENT admission. I'm very pleased that you felt that our staff communicated and supported you in such a good way.

KInd regards

Ian

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