"Pleasantly Surprised"

As you say, it's always great to read good feedback and in at least 75% of responses posted on these NHS Choices pages, people using the Lister's various services report excellent care. But that doesn't mean that we are anyway less pleased to read your kind words, especially for a service like our TIA clinic where the patients using it are often very concerned about their health and future life prospects. Which is why it's even more important that people are seen quickly and expertly, but always with kindness and respect. We'll make sure that the team in the clinic get to read your feedback - which we know will delight them. Finally - and this is really just for your information - the NHS Choices system is run nationally, so we have no real control over the options people are given in terms of posting their comments. We choose from a fixed menu, but we'll revisit to see if there's something more appropriate for TIA services - and if not, we'll make that suggestion to the national NHS Choices team.