"improoving things"

Anything else?

i was very hot in side these 2 bed rooms no fans etc i asked where the nearest toilet was at and was told its down the hall opposite my area/room by my nurse but it was right next to me within the same room behind a blue curtain. the staff in side the holding bay were to noisey too joky on arrival in side i was also shocked to see all men there waiting for me not 1 female in site except the nurse that took me there . i was also told the dr that i was under would come and talk to me to see me before my opp they did not show then when i asked aboutt his to be told hes now getting scrubbed up so wont be coming to see me. i was told i couldt leave the hossy with out eatin a sandwhich etc when i said okay i got a cuppa tea ins tead. then had to ask after this food an hr later before i could eat and go home. medicine was not ready for me on time of leaving the hossy i was a day case.

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Responses

Response from Fulwood Hall Hospital

Dear Cally I am really sorry that your experience does not seem to be up to our usual standard. I have tried to identify you for your description so that I could investigate your comments but am unable to do so from this feedback. We would certainly like to address your concerns and learn from your experience and therefore would be very really pleased if you could find the time to give Trish Varley our Nursing Services Manager a call to discuss. She is away next week until Wednesday but can be contacted on 01772 707408 or by email at patricia.varley@ramsayhealth.co.uk Best wishes Chris Buckingham, General Manager

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