"Physiotherapy Department"

About: Newark Hospital

Anything else?

The department is badly let down at the initial contact phase, I tried many times to ring to book an appointment as advised to do in the letter, they just never picked the phone up, I decided to leave a message to say no one was picking up and clearly the message can be heard as you say it, the receptionist picked the phone up and said she was really busy doing reception and she was on her own, given that I had tried all afternoon on 2 days perhaps the management team should be looking at capacity and at the very least a message should be left on the answerphone to say when someone will be available to answer the phone, very frustrating and time consuming. Otherwise the department was excellent

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Responses

Response from Newark Hospital

Thank you for your feed back and we will ensure that your comments are forwarded to the Therapy Services Manager and the Hospital Manager for a service improvement. If you require anything further, please do not hesitate to contact: Customer Services Newark Hospital Telephone: 01636 - 685692 (direct line) E-mail: pals.nwk@sfh-tr.nhs.uk

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