"i requested to be refered to RHH ..."

About: Russells Hall Hospital

(as the patient),

What I liked

i requested to be refered to RHH after having a bad experience at sandwell.my appointment was at the breast clinic,can't be that hard to find just follow the signs.spent the first 20 mins trying it find it.asked 3 members of staff where it was and they didn't have a clue.the 4th person i asked told me it was in the maxillo facial department so i followed the signs.all the staff were really nice and the hospital seemed very clean.

What could be improved

would it hurt to put up a sign saying breast clinic.this was my first time at RHH and it's a bit daunting when you haven't a clue where your going.

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Responses

Response from The Dudley Group NHS Foundation Trust

Thank you for your comments. We are acknowledging receipt of all feedback dating back to 2006, which was before the Trust began responding to all patient comments posted on the Patient Opinion website.