"Missing notes and failure to book urgently..."

About: Royal Preston Hospital

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My mother has been found to have "extensive shadows" all over her lungs. The Consultant said she must had a biopsy and that would take place "within two weeks". Four weeks later that appointment has never arrived because his secretary says that there are no notes what so ever that relate to that appointment or the biopsy. So we are waiting, the Consultant has not even got back to his secretary and three days later my pensioner mother is chasing around for answers. I have wrote to the CEO of the trust ( whom appears to not give a damn) and to our MP.....A disgraceful and third rate operation.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Please be assured that the Chief Executive does care sincerely about our patients' experiences, and reviews every single complaint we receive to identify opportunities for improvement and actions to be taken. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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