"recall attendance at breast screening services in nhs ayrshire and arran"

About: Ayrshire Central Hospital / South West Scotland Breast Screening Centre

(as the patient),

I was greeted warmly by the receptionist and taken to the waiting area and advised a nurse would be with me shortly. In less than 5 minutes I was greeted by name and taken to a consulting room. Sr McGregor put me quickly at ease and gave me an outline of what may happen that day and realistic time frames. I was given privacy to change and shown an adjacent waiting room which was comfortable and had music playing. It had been told that the radiographer would call me and she did so very quickly thereafter.

Again with good explanation she led me through the repeat mammogram and checked the films with a doctor then and their. Examination and ultrasound carried out by Doctors Kelly and Evans who both had excellent manner, and the auxiliary was very mindful of my privacy and dignity throughout. I was given my results (verbal and written) at that same time and thankfully I did not require any further investigations.

This was a recall from my first routine mammogram and I was obviously anxious. The staff were well aware of this throughout and without exception were an asset to the NHS

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Responses

Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Craig White

Dear Katriona

Many thanks for using Patient Opinion to provide us with feedback on your experiences of care at Ayrshire Central. We are committed to providing high quality care that is person centred and focused on what we know matters to people, reflecting the Board's values of ensuring safe, caring and respectful services through the actions of staff.

I will make sure that all of the team, including the staff you have named, are provided with details of your feedback. We will also take steps to ensure that any learning from the way this team organises itself is shared widely across the Board.

Best wishes,

Craig White

Professor Craig A White

Assistant Director, Executive Nurse Directorate

NHS Ayrshire and Arran

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