"The ward was clean"

About: Russells Hall Hospital

(as a relative),

What I liked

The ward was clean

What could be improved

There were many doctors caring for my elderly grandfather. I got told many different things and it appeared that no one really knew what was going on.

He waited a long time for a bed pan and was very upset as he is a proud man.

There was no real care or compassion for an old man. Very understaffed with nurses under extreme pressure.

Story from NHS Choices

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Response from The Dudley Group NHS Foundation Trust

Thank you for your comments. We are acknowledging receipt of all feedback dating back to 2006, which was before the Trust began responding to all patient comments posted on the Patient Opinion website.