"Keyhold surgery on shoulder"

About: Derriford Hospital

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Six weeks ago after referral by my GP and after trying physio and a cortisone jab, I had keyhole surgery for shoulder impingement. I saw the surgeon on the two occasions for referral and the pre op assessment. He was absolutely wonderful, took time to explain the surgery, what to expect and treated me like a person, not an NHS number!. The nursing staff at the clinics were also friendly and efficient. When I had the surgery, my treatment could not be faulted. The whole team were cheerful, hardworking but still had time for each patient. Before the op (I am normally very nervous) because of the cheerful conversation I went off to sleep with a smile. The surgeon came to see me before I left, I was offered tea and a sandwich and the nurses looked after me very well. All in all a good positive experience. The op was a great success and I have nothing but praise for the surgeon and his team. Thanks Derriford

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Carol

Thank you for posting your message and I will be delighted to pass on your kind words to the Orthopaedic and Support teams who cared for you. It is extremely pleasing to read that you had such a positive experience at Derriford Hospital and on behalf of the team, please can I pass on good wishes to you for your recovery.

Best wishes


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