"Slapdash!"

About: Bradford Royal Infirmary

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My wife, a dementia sufferer, after having regular bloodtests, was called by her GP to tell her she must immediately go to BRI for a transfusion. My wife, in her paradigmatic reasoning, couldn't understand why she had been chosen to be punished. It took all our skill and guile of myself, my two daughters and the GP finally convinced her to go.When we arrived, despite handing in a letter from her GP, we found that she was treated as an ordinary casualty outpatient who may have walked in off the street, ( her GP had told us they would be expecting her, and she would be given the transfusion straight away ). I had an idea of what the scenario might be, and plus the tea-time traffic situation on a Friday, gave her her tea before taking her. A good thing I did; we arrived about 6.15 pm, and had to go through the usual 'triage' routine, and she lay on a bed in the outpatients with the drunks ( to whom the staff appeared to have more concern ) etc, with assurances ( when we asked ) that a bed on a ward would soon be forthcoming. It was 1.00 am before she was admitted to a ward, by which time, she understandably,had decided she had had enough, and was going home. After more assurances from us, she reluctantly agreed to stay. The transfusion began at about noon the following day, some 23 hours since she the nurse and her GP had tried to contact her; so much for 'immediatel' concept. When the transfusion finished, which had involved her twice flooding her immediate vicinity with blood, having pulled out the needle, Ward 4 was glad to see the back of her, and her, on Sunday, transferred her to to Ward 18, where she spent the next 5 days. Whether over the telephone or in person, we could never get a straight answer to any questions we put to the staff, and apart from the carers she was given 24 hours a day, we found the staff obstructive and uncaring. One day she would be in Staff Nurse's 'A' charge, the next day Staff Nurse 'B', and so on The unenviable repution of this hospital is entirely justified!

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Responses

Response from Bradford Royal Infirmary

Your comments have been immediately escalated to the manager of the Accident and Emergency department and also to the Dementia lead nurse for the Trust; although this will not change the care you received it will ensure lessons can be learnt from your experiences. It is always extremely upsetting when the care we provide fails to meet the level we expect and for this we are truly sorry. If you would like to talk to anyone within the Trust regarding the care of your wife, please contact the Patient Liaison and Advisory service (PALs) on 01274 364021. They can put you in touch with the Dementia Lead nurse or anyone else you feel may be able to assist you. We strive to improve the reputation of the Trust and regularly provide excellent care however clearly this did not happen in your case, your comments will lead to improvements.

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