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Useless

Story from nhs.uk

"Useless"

About: University Hospital Of North Durham

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Cancelled appointments, refused referrals, HCA's not able to take blood samples. Months of delays handling enquiries from GP's and other Hospitals. They do nothing whatsoever to alleviate patient worries, dismissing and belittling patients conditions as insignificant, that are extremely serious, worrying and genuinely life threatening to the patient.

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Responses

Response from University Hospital Of North Durham 10 years ago
University Hospital Of North Durham

Submitted on 25/07/2013 at 14:35
Published on nhs.uk on 26/07/2013 at 04:00

Thank you for providing feedback on your Cardiology Appointments at University Hospital North Durham in March 2013. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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