About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
My daughter was admitted with abdo pain via A&E. She was quickly seen in triage & examined by 2 doctors in A&E. As a 13yr old she was encouraged to answer questions about her health & any sensitive questions were asked tactfully. We were kept informed at all times. Staff carefully applied emla anaethetic cream before inserting a venflon & taking blood tests & she felt no pain at all. Her cubicle was freshly cleaned on arrival. She was then admitted to children's ward where the team were very friendly & reassuring & showed me to a very welcome free drinks room! The surgeon who assessed her was honest & polite & thorough. All the staff were lovely , checking on her frequently to do observations & check on pain levels. They reminded me how great our NHS is when you really need it! Luckily her pain settled & after further review with a surgical registrar ( who was very apologetic we had to wait even though he had been performing emergency lifesaving surgery before attending!) she was allowed home & has now made a full recovery. All of the staff we met made a long & worrying day as easy as they could for my daughter and for me - my daughter would not be as worried about attending in future - great care!