"The appointment timings are never ..."

About: Heartlands Hospital

(as a relative),

What could be improved

The appointment timings are never kept up. My child (10 days old) was recommended to be seen by a doctor in the hospital. we went there at 11:30 AM and were waiting in the waiting room, when they attended us finally at 3:45 PM.

If you thought this was an one off incident, we were called for a followup review after 2 days at 12:15 PM. Since this was given by the doctor, believed that the appointment will be over in an hour or so.... But, Waiting, waiting, waiting, the doctor did not arrive until 4:00 PM....

Atleast they should be considerate of the small 2 week old child and not make it wait for over 4 hours!

Story from NHS Choices

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Response from Heartlands Hospital

Apologies you were not kept informed of why the wait was necessary. Unfortunately delays are often unavoidable to deal with unexpected emergencies either wihin the department or elsewhere in the hospital.

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