"Answer is always "go see your GP on Monday" when calling on weekends"

About: Harmoni / NHS 111

(as a service user),

I had difficulty walking so I called NHS 111 as it was a weekend and my GP was closed. They asked a lot of questions and were very thorough.

However I feel the answer is always the same…go see your GP on Monday, we may as well have more GP’s working out of hours than an NHS 111 service

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your views on this website.

All callers have their clinical symptoms assessed each time they call. Depending on the severity of the symptoms presented the end point may be very different. It is not that common for us to advise patients to wait 2-3 days to see their own GP if symptoms are not mild. Callers who have acute symptoms will always be advised to see an out of hours GP, attend an ED or UCC as appropriate to their clinical need.

I hope that your symptoms have resolved now.

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