"Sent an ambulance in reasonable time"

About: Harmoni / NHS 111

(as a service user),

Quick on the phone they asked many questions, sent an ambulance within reasonable time out of usual hours.

Overall service was reasonable

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your experiences on the Patient Opinion website.

A comprehensive assessment is always carried out to ensure advice is tailored to individual clinical requirements and this sometimes requires what may appear to be excessive questioning.

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