"Thank you for treatment of my fractured wrist"

About: Calderdale Royal Hospital / Accident and emergency

(as the patient),

I broke my left wrist in June and was taken to A&E at my local hospital, Calderdale Royal Infirmary, by my husband.

I was very pleased with the treatment I received in the A&E department.

I arrived at the hospital at approximately 3pm and was home again by 5:30pm. I was triaged fairly quickly and received painkillers. The nurse who triaged me was pleasant. I didn't feel rushed and she assessed me thoroughly.

I then saw a nurse and healthcare assistant who were also pleasant. I don't remember them introducing themselves but I asked their names and they were very friendly. I felt safe and like my care would be good. They apologised for the minor waits I had between the various stages of treatment I had, eg x-rays, reassessment etc.

They made sure I received adequate pain relief when my wrist was being manipulated and set straight by a doctor. The entonox I had made me feel a bit spacey and giggly but I felt safe with them all. They were very kind and I'd like to say an official 'thank you'.

Overall, I had a good experience of the hospital at a time when I was in a lot of pain and felt vulnerable.

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Responses

Response from Calderdale and Huddersfield NHS Foundation Trust

We are sorry to hear of your accident but pleased to hear that we looked after you well and you felt safe in the hands of the staff. Thank you for taking the time to provide feedback. Our staff who were involved will, we are sure, be delighted to read your comments. We hope your wrist is now well on the way to a full recovery.

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