"Hospital seemed to be in good ..."

About: Heartlands Hospital

(as a relative),

What I liked

Hospital seemed to be in good condition. Looked like there were lots of car park spaces on site.

What could be improved

Admin- 2 1/2 years ago my deaf boyfriend was told he'd be put on the waiting list for digital hearing aids. I called in April and was told they'd look into it. 2 weeks later, no reply. I phoned to be told he had an appointment the following week- not that they told us.

Last week we received a call asking if he could make Thursday 17th. I said no and was told it would be rearranged. Today we've received a letter saying he has an appointment on Thursday 17th. I phoned up to find that the appointment had not been cancelled as promised.

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Responses

Response from Heartlands Hospital

We apologiese for what appears to be an administrative error. We trust this situation has been resolved but if you would like further assitance please contact our PALS line on 0121 424 2000.

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