"Severe back pain"

About: Newham General Hospital

Anything else?

Went to Newham general AandE on out of hours Dr's advice who is based at this hospital in section called out of hours GP Co-operative. He told me to ask for x- ray for my back injury. Triage nurse told me because your standing and able to sit your fine, you don't need X-ray. Then referred me back to GP Co-op who was furiouse at this. He told me they always do this and he fobbed me off with pain killers. What the hell is going on at this hospital, I'm at home, in pain and have not been diagnosed. Please do your self a favour concider another hospital.

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Responses

Response from Newham General Hospital

We are sorry for the experience you have described in your comment. We take patient care very seriously, and would like to look into this for you in more detail. We would therefore actively encourage you to contact us directly to discuss this further. Please telephone 020 7363 9292, 020 3594 2040 or 020 8535 6767 if you wish to speak to an independent Patient Experience Facilitator, who will then ensure your concerns are investigated appropriately or alternatively email pals@newhamhealth.nhs.uk.

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