"stay on pitton ward and whiteparish"

About: Salisbury District Hospital

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I was recently admitted to hospital via A&E with breathing difficulties. After a short wait at the desk a receptionist appeared and asked for name etc, which I could hardly state because of breathlessness. She asked me to take a seat. I waited 15 minutes for triage - this is far too long. Triage should be immediate so people can be categorized for appropriate waits. However, once I made it through reception I received excellent care in A&E and the resus area. I was transferred to Whiteparish which was clean but shabby. I was horrified to see patients routinely waiting 25 or 30 minutes between ringing the bell and being attended by staff. This often resulted in a complete bed linen change, taking up more staff time and making other patients wait even longer. Staff were clearly under enormous pressure, but still pleasant and professional and kind.

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Response from Salisbury District Hospital

Thank you for gving us feedback about the care you received during your recent stay in Salisbury District Hospital. We are sorry that you feel that you and other patients had to wait too long for your care, but are pleased that you think that our staff are kind and provide high quality care that is delivered professionally and in clean surroundings. Best wishes for your continued recovery which we hope is not being hampered by the current spell of hot weather.

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