"Poor level of patient care"

About: Royal Preston Hospital / Neurology

(as the patient),

I see a consultant on a 12 weekly basis for a neurological condition. The time spent in consultation has been decreasing rapidly of late. At my last appointment, I set my stopwatch going as I walked into the consulting room. The consultant asked how I had been, held his hand up to me to stop me answering the question he had asked, walked round the back of my chair, administered 3 injections into my neck and asked the clinic nurse to show the next patient in. The whole episode took 28 seconds.

As an NHS employee, I understand that clinic time is pressured, but my treatment was unacceptable and the lack of care, respect and common humanity and decency shown was appalling.

Did I complain? No. I have a fear that it would affect my future treatment even further and as anyone working within the NHS will tell you, to complain is to commit career suicide.

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Response from Royal Preston Hospital

Thank you for providing feedback. We are concerned to read your comments and would welcome the opportunity to investigate further. Please could you contact Customer Care on 01772 522521 so that we can discuss the issues and see what we can do to try and resolve them.

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