"Excellent main outpatients"

About: Queen Victoria Hospital (East Grinstead)

Anything else?

I visited the maxilla facial department on Friday morning (12th) to have a lump removed from my mouth. I was extremely nervous and almost didn't turn up! I was seen atleast 20 minutes early, the nurse that came and got me from the waiting room was very calming and reassuring. Everyone I passed was happy, professional and caring. The doctor I saw explained the procedure and risks and benefits very well. Both nurses were very caring and held my hand as I was so nervous! It was great atmosphere and in a strange way i actually quite enjoyed my time there! Great teamwork, personalities and treatment was over in seconds. I feel so silly for getting so worked up! Would recommend this hospital and department to everyone! Great hospital and staff Thank you so much

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

QVH were delighted to receive such positive feedback with regard to your experience in our Maxillofacial Unit. We are very pleased you found our staff caring and helpful as they pride themselves in give quality care to patients and your comment will mean a great deal to them. This has been passed onto the Nurse Manager for the service.

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