"waiting and waiting ... ok we will do it..."

About: Darent Valley Hospital

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after suffering a miscarriage I was given a d+c two weeks later still heavy bleeding like a tap running. my c.section scar had been damaged while having the d+c. one day I was booked in to have an other d+c to remove anything which was still left. got on to the ward at 8am as asked 11 hours later still waiting. I was sent home. had to go back the next morning at 8am, my surgen came to see me in the morning, explained what he was doing and was such a lovely doctor. the nursereceived a call from theatre for me to go down. got to theatre and an other surgen came out and wondered who had sent for me and I was asked to go bk to the ward. after having 11 hours there the day before no way was I moving. I said I am not moving which got me all upset. finally I was told okay we will do it. exact words.! what an absolute shambles, no proper communication and the distress it has caused me and my family. the nurses on the epu ward are all lovely hardworking ladies who did their best but what a complete shambles. no one needs to go through what I did at such a sensitive time.

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Response from Darent Valley Hospital

Dear Eve We are sorry for the confusion around the timing of your procedure and for the distress this caused you. The Matron in charge of the Early Pregnancy Unit (EPU) has been made aware of your experience and has looked into what happened. The delay was caused by the number of emergency cases being dealt with at that time. This should have been explained to you and we apologise for the way that you were spoken to when you came to theatres. We will raise this matter with the theatre manager. We will arrange for the lead clinician on the EPU to speak to you and explain the reasons for the timing of your treatment, what happened and why it was necessary. Our Matron, Kim Pennington, will be in contact with you to arrange a mutually convenient time for the appointment. With kind regards The Communication Department Darent Valley Hospital

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