"Lack of care and treatment"

About: Bedford Hospital South Wing / Accident and emergency

(as the patient),

I was admitted to Bedford a & e recently, the ambulance crew are always understanding and treat you with respect.

I suffer from severe depression and bpd and had attempted to end my life. After waiting numerous hours to be seen, once again I was treated as though I was invisible. Was taken to a ward in AAU and had fluids for 24hours. I felt very ignored and just because I had no physical injuries was more or less left I was at my lowest and not one person came to sit and comfort me. In my opinion it was a disgrace. I had to ask numerous times for my usual medication which they knew nothing about and to talk to someone

In the crisis team I finally spoke to a very nice doctor before I was discharged.

The porters and the food team were great, shame about the lack of healthy food though.

I never want to go to Bedford hospital again.

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Responses

Response from Communications Team, Bedford Hospital NHS Trust

Hello Mousel,

Thank you for getting in touch. I am sorry to hear that you did not have a positive experience at Bedford Hospital.

We do feel it is important to acknowledge each message that is left on PatientOpinion about Bedford Hospital, whether that experience is positive or negative.

When a patient has not had a positive experience we ask them to contact us directly so that the matter can be discussed in more detail than we can do on a public website, and to ensure that the issue can be dealt with appropriately.

In the first instance I would direct you to our Patient Advice and Liaison Service (PALS). This can be done electronically by emailing PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to:

PALS

Bedford Hospital NHS Trust

Bedford

MK42 9DJ

You can also find out more about the PALS service on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints

With regard to the food at Bedford Hospital, I am sorry that you did feel that it was up to scratch. We have largely had very positive reviews of our food, for its taste, range of options, and its nutritional value.

Our catering team have won a five-star rating in Bedford Borough Council’s Food Hygiene Rating Scheme, and are also part of Bedford Borough's Gold Heartbeat Awards. The department is also part of the government’s Sustainable Futures Practice, as well as the Hospital Food Leaders Network, and has been chosen by the Department of Health as a best practice case study for improving hospital food.

Kind Regards,

Ben Raza

Senior Communications Officer

Bedford Hospital

ben.raza@bedfordhospital.nhs.uk

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