"Poor treatment by staff following bowel surgery"

About: East Surrey Hospital / General surgery

(as the patient),

I was recently an in patient of ESH and was appalled by the treatment I received.

I had a keyhole operation on my small bowel which meant I was in hospital for 3 days during that time nobody came to check my wound or change the dressing. I have since got an infection in my wound and I am having to attend Crawley Hosp to get it seen to.

Also I consider the level of care very poor as I was left ages before anyone came to check on me. I also suffer for coelic decease and great diffilculty sometimes making the staff realise that. I was so glad to get home, and hope I never have to go into ESH again.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'MaggieC'

I am so sorry that we have not replied to your comment sooner. We try to respond to all comments within a few days and I'm very sorry that yours seemed to have slipped through the net. I am very sorry to read about your experience and I know the Matron responsible for this are would like to discuss this further with you. If you would like to speak to the Matron please can you contact her with your contact details (as this site is anonymous) and the best time to call you, and she will get in touch. her email is Branita.Mills@sash.nhs.uk or you can call 01737 768511 and ask for Branita Mills.

Also we have a Patient Advice and Liaison service who you can talk to about your experience - call 01737 231958 or Email: pals@sash.nhs.uk.

Many thanks


  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story