"Emergency referal from Macclesfield General..."

About: Manchester Royal Infirmary

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Rang up for an appointment at Macclesfield out of hours for 11pm on Saturday 29th June and my son was referred with possible torsion or hydrocele to Manchester Childrens A&E. The doctor rang ahead and reassured us that there would be a doctor waiting for us to be seen straight away and that we would not have to go through triage and wait. My son is in a lot of pain at this point so we rush off for a 45 minute drive to Manchester. On arrival, we were told we would have to go through triage, even explaining the situation, the receptionist didn't care, even seeing my son screaming in pain, and told us to wait. After an hour and a half of wait, screaming and writhing in pain, my son was finally seen. Not once did the receptionist or a doctor come to see if they could ease the pain and no was there to ask! The first paediatrician we saw had the cheek to ask 'did you not think to give him painkillers before now?'. She got the worst of my anger and built up frustation as I saw red after the waiting and then her bad attitude and sarcasm; with a reply of 'well we were told not to and that we should have be seen straight away and not one of you came out to help a screaming child'. After more hours we finally got an ultrasound and a result and a reduction of pain! We finally arrived back in Macclesfield at 04:30am! Now we're waiting for the report to be sent to our GP which is proving another impossible task!

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