"Treatment received in A & E Durham."

About: University Hospital Of North Durham

Anything else?

Following a fall on Sun. 07.07.13 I attended A & E at approx. 01.30 with a bloody, swollen nose & lip. The receptionist was very helpful & suggested I see the Emergency Care Practitioner so that I would receive attention more quickly than waiting for triage as the department was quite busy. Having waited for about 45 minutes I was attended to by the female ECP who was very good - kind, efficient, thorough & most professional. On her advice I made a follow-up appointment for further examination of my nose after the swelling had gone down & returned to A & E on Fri. 12.07.13 at 09.00. My wait was less than 10 minutes & I was seen by a male nurse. He too was very professional - kind, reassuring & patient. Fortunately I need no further treatment. I have in the past attended this hospital for treatment in this & other wards & have always been most satisfied with the attention received from all medical, nursing & admin. staff & believe in giving credit where it's due so that staff know they're appreciated & can continue to keep up a high standard of professional care.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University Hospital Of North Durham

Thank you for providing feedback on your recent admissions to the Accident and Emergency Department at University Hospital North Durham on both the 7th and 12th July 2013. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant team. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

Updates, changes and questions related to this story