"4 hours in A & E for a 5 mins job of stiches"

About: Royal Surrey County Hospital

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After my mum fell over in the garden and cut her knee open I thought 111 would arrange an ambulance to see her quickly - an hour later they turned up to say u need to go to A& E. Off we go to Royal Surrey A& E where it took nearly 4 hours for my mum to be seen and have 4 stiches which took 5 - 10 minutes. I think people should be given an option to pay and be treated somewhere else quicker because we would have definitely paid to not be in A & E gone midnight!!

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Responses

Response from Royal Surrey County Hospital

Thank you for sharing your feedback with us. We are so sorry to hear about both yours and your mother's experience here at the Royal Surrey. We do try and ensure that patients are seen by an emergency nurse practitioner to reduce the wait, but unfortunately this was not possible on your occasion. We apologise that your experience was not ideal.

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