"Student treating me disappeared mid-treatment?"

About: Leeds Dental Hospital

Anything else?

I was referred here after a botched crown reinsertment elsewhere landed me in hospital on an antibiotic drip with cellulitis. After seeing a surgeon I was referred to Restorative where a post-grad student agreed to take my case. She took casts of my teeth aso a temporary crown could be made and booked me in to have the crown drilled off a few weeks later. During the crown removal (which I found worrying as she was very unsure of herself and had to be interrupted and the job finished by a supervising dentist), the dental nurse opened the packaging containing my temporary crown, meaning it had to be binned and I was given the choice "Do you want a crown that's far too white or far too yellow?" The far-too-yellow one was inserted (front tooth, top row.) I had to suspend my appointments because of shoulder surgery, and have been calling and leaving messages ever since (2 months now; left at least 5 messages) saying I need to get the treatment started again. The infection's still there and could flare up again any time, plus I have a horrible temporary crown in a very prominent place in my mouth. All the receptionist can do is leave messages, but either they're not getting through or she's ignoring them. Maybe she's terrifically busy - either way it's pretty discourteous treatment and wouldn't happen outside this environment, I'm sure. I am very disappointed with this treatment, and don't know what to do next. I can't afford to go private, and the receptionist was at a loss when I asked if I could speak to a manager, so that got me nowhere. I just hope someone contacts me before I'm back in hopsital in the worst pain of my life having the tooth removed altogether.

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Responses

Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for posting your comment. We are very sorry to hear about your experience. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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