"Yet to see a doctor but the admin staff are the..."

We are very sorry to hear that your appointments were cancelled twice. We only cancel clinics when the member of staff taking the clinic is on annual leave (clinical staff must always give a minimum of 6 weeks notice for all planned leave) or in exceptional circumstances (sickness, bereavement etc) where the clinic cannot be covered by a colleague. All referrals to the Urology Department are vetted by the clinical team and booked to the most appropriate clinic. Our Adolescent Urology Unit specialises in a range of conditions, particularly those that patients may have had since childhood/adolescence and they are followed up in this clinic into adulthood. Where patients do not attend their appointments without informing us know in advance, it is normally our policy to discharge the patient back to their GP. However we appreciate that there are circumstances in which the patient cannot attend appointment and we would like to apologise if the member of staff you spoke to did not treat your circumstances sympathetically as we would expect of all our staff n their dealings with patients and the public. Please contact us via our PALS department so that we can see if an earlier appointment can be arranged.