"Yet to see a doctor but the admin staff are the..."
About: University College Hospital University College Hospital London NW1 2BU
I have been transfered to a new doctor in the Urology area. I was given an appointment last year but this was cancelled twice by UCH (even though they say they only cancel once). The out patient telephone staff basically said tough when I asked if I could have an earlier appointment. The letters all state that it is the adolecent unit despite me being in my 40s!!! When I mentioned this the person on the phone told me it was not a problem as all their letters are out of date. I then missed the appointment due to family problems which I was unable to avoid. When I telephoned the to explain the the man on the phone was rude and did not listen to my reason why. He was very ubrupt, rude and ignorant. I was offered an appointment in December, over a year after I should have been seen. I wish I could coment on the doctor but I'm yet to be lucky enough to see one. Good luck if you need an urgent appointment!!!!!!