About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
I had cataracts in both eyes treated in February and April this year. I am totally satisfied with the medical treatment I received and the results have been excellent. My criticism is the difficulty that I had in getting a follow-up appointment after the first operation, which should take place 3-4 weeks after surgery. At one stage I was told I was on a general waiting list of several thousand and it could be months rather than weeks. I was advised to visit my optician to ascertain whether I was safe to drive, essential for my job. The delay also meant I wasn't on the waiting list to have the second op. As I found the situation unacceptable I contacted PALS and they were excellent. They arranged for the appointments officer to ring me that day and an appointment was made for later in the same week.