"Pleased with the service I received."

About: The Princess Royal Hospital / Trauma and orthopaedics

(as the patient),

I first saw my doctor (Dr Parrish) about my hand. He referred me to the Princess Royal Hospital. It was not long before a letter arrived to say I had an appointment in early July.

I went to PRH with my husband. We found somewhere to park, it was very busy. I made my way to the fracture and orthopeadic clinic. I waited to see a receptionist to say I had arrived and showed her the letter. She was very nice to me.

The seating area was full but we managed to get a seat. A few people we were sitting by said they had been waiting a long time to be seen. I thought we were in for a long wait.

Within five minutes my name was called, I was surprised. The nurse showed me in to the cubicle. The registrar came to see me and asked if I needed to see Mr Moreau as I had seen him in the past.

I did not wait long to see Mr Moreau. He asked me how I was. Looked at my hand and it was decided that I would have another injection in my arm.

Pleased with the service I received.

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Responses

Response from The Princess Royal Hospital

It is great to hear that you were pleased with the service you received and that you were seen quickly. Thank you so much for taking the time and trouble to share this with us.

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